campervan hire australia

Britz Campervan Rentals AU Rental Terms for travel between 01-Apr-2008 and 31-Mar-2009

BRITZ AUSTRALIA CAMPERVAN CONDITIONS

INCLUDED IN RATES

• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 10% GST*
• Vehicle registration surcharge*
• Kitchen equipment* (not 4WD car or Rookie)
• General equipment* (not 4WD car or Rookie)
• Customer Care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including road maps and travel information
• Super saver booklet with discounts to tourist attractions and holiday parks
• 10% off powered sites at all BIG4 parks

∗ Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Britz rates and is currently 10%. Britz reserves the right to amend GST upon Government intervention.
∗ Vehicle registration surcharge - a fee levied to cover the costs of vehicle registration. This fee is included in the daily vehicle rates.
∗ Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
∗ General equipment includes pegs and clothesline, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cubetray, coat hangers and toilet chemicals.

BRITZ BONUS PACK (Does not apply to the Britz Rookie)

CAMPERVANS
The Britz bonus pack for 2WD campervan rentals and 4WD campervan rentals can be added to your rental at the time of booking. Policy inclusions are:
• Excess Reduction Option 2*
• No Worries Cover (PCO2)*
• 2.5% stamp duty and administration fee*
• 1 x linen and bedding kit per person*
• Extra driver fees*
• Pre-Purchase Gas (PGO)*
• Picnic table and chairs (chairs per person travelling)
• 1 x child or booster seat if required*
• 4WD Outback Safety Kit (included in 4WD campervan rentals only)*

∗ Excess Reduction Option 2 – This option reduces the excess for 2WD campervans from AU$7500 to NIL and from AU$7500 to AU$440 for all 4WD vehicles.
∗ No Worries Cover (PCO2) – The no worries cover option extends the cover available with excess reduction 2. PCO2 includes cover for accidental damage to the overhead and underbody sections of the vehicle. With 4wd hires, it also reduces the excess to NIL.
∗ Stamp duty and administration fee - A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs. This fee is included in the Britz bonus pack. All rentals are subject to the 2.5% fee in addition to the vehicle cost if the Britz bonus pack is not selected. This is charged to the customer upon vehicle collection.
∗ Linen and bedding includes pillow, pillowcase, sleeping bag, sheet and towel per person. This is included in the Britz bonus pack. If the Britz bonus pack is not selected, the customer can hire linen and bedding packs
∗ Extra Driver Fees are included in the Britz Bonus Pack. If the Britz Bonus Pack is not the selected package the you can book an additional driver for a small extra charge
∗ Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the bonus pack has not been selected. See “additional products and services” for costs.
∗ 4WD Outback Safety Kit – Included in the Britz Bonus Pack for 4WD campervan hires only. The kit includes an Emergency Position Indication Radio Beacon (EPIRB), snatch strap with D shackles and a folding spade. An EPIRB when activated transmits an emergency distress signal which can be detected by Australian rescue authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. The D shackles secure the snatch strap to a rigid anchor point.
∗ Child/Booster Seat – Note that not all Britz vehicles can accommodate child restraint equipment. Child seats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact reservations for further information.

Britz Baby & Booster Seat Allocations

Please note:

*While it is legal for a child to sit in the front, it is not safe and Britz do not recommended any child under 26kgs (7- 8yrs) travel in a front seat.

*Toddlers can move to a booster seat when they out grow their child seat or weigh between 14 kg and 26 kg.

*Once a child’s eyes are level with the top of the back seat or the child is 26 kg or over, then they can come out of a booster and use an adult seat.

BRITZ ROOKIE
The Britz bonus pack for rookie rentals can be added to your rental at the time of booking. Policy inclusions are:
Inclusions are:
• Excess Reduction Option 2 (the option reduces the excess from AU$1800 to NIL).
• No Worries Cover (PCO2)
• 1 x linen and bedding kit per person
• Extra driver fees
• 2.5% Stamp Duty and Administration Fee

FOR YOUR PROTECTION – VEHICLE EXCESS
Personal injury is covered in most cases through registration third party insurance. Britz strongly recommends that all people travelling in Australia take out personal travel insurance. 

All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$7,500 (“the excess”) or AU$1,800 ("the excess" in the case of the rented vehicle being the Britz Rookie) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Britz are successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void. 

This AU$7,500 excess or the AU$1,800 excess (AU$1,800 excess applicable to the Britz Rookie only) can be reduced, in most circumstances, by the purchase of excess reduction option 1(not available if the rented vehicle is the Britz Rookie), excess reduction option 2 or the no worries cover option.

Please note: Bond /Excess can only paid by Credit Card, Travelers cheque or cash is not acceptable.\

Excess Reduction Option 1
If you buy this policy your vehicle excess will reduce as follows:

2WD: AU$2,500
4WD: AU$2,500

When excess reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Excess Reduction Option 2
If you buy this policy your vehicle excess will reduce as follows:

Rookie 2WD          NIL
2WD                        NIL
4WD                        AU$440

When excess reduction 2 has been purchased, the hirer will have no excess at all for 2wd vehicles with the exception of the ‘exclusions’.  

In the event of the vehicle hired being a 4wd the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. 

Note: Excess Reduction Option 2 is included in the Britz Bonus Pack

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.

Note the No Worries Cover Option is included in the Britz Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.

TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
    a) any vehicle submersion
    b) creek or river crossing
    c) driving through low plain flooded areas
    d) beach driving
3. Personal belongings. Britz recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has
become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the
vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled
or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.  

VEHICLE SECURITY DEPOSIT#
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

# In the USA a vehicle security deposit is referred to as the “deductible”. 

All debited bonds are subject to a 1.75% credit card administration fee  in addition to the bond amount when the credit card used is either Visa or Master Card.. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.

If an Excess Reduction Option is not selected, the security deposit is AU$7,500 or AU$1,800 if the rented vehicle is the Rookie payable by credit card.

The AU$7,500 or AU$1,800 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$2,500. (not applicable to the Britz Rookie).
The AU$2500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Bonus Pack the security deposit is AU$220 for 2WD vehicles or $AU440 for 4WD vehicles. 

The AU$220/$440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220/$440 that Britz can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Britz bonus pack) and/or Pre Purchase Fuel
(PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Britz reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained. 


FOR SECURITY PURPOSES BRITZ STRONGLY RECOMMENDS THE USE OF CREDIT CARDS FOR VEHICLE SECURITY DEPOSITS.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.

CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, Master Card. A non- refundable 1.75% administration fee will apply to all Visa and MasterCard transactions. . Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond. Please refer to the vehicle security section above for more information.

CALCULATION ERRORS
Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

AGENT NON-PAYMENT
In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Britz.

LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.

ADDITIONAL PRODUCTS & SERVICES
These additional items can be rented at the time of booking:
• Linen and Bedding Kits (Includes 1 x towel, pillow, pillowcase, sleeping bag, bed sheet)
• Picnic Table
• Picnic Chair
• Child / Booster seat
• Tent (4 person)
• Satellite Phone
• Awnings (if not already affixed)
• First Aid Kit
• Souvenir Road Atlas
• PGO – Pre-Purchase Gas Option. (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
• Pre-Purchase Fuel Option - PPF Details on request
• Extra Drivers
• Outback Safety Kit
Charges for additional products and services will be charged per hire.
As a standard option the Rookie vehicle comes with a picnic pack backpack (crockery and cutlery for two), two chairs and one table. In addition if the Bonus Pack has been booked linen and bedding and extra driver fees are included. 
 
Linen and bedding, extra driver fees, outdoor table and chairs, a child/booster seat (if required), pre-purchase gas option and the 4WD safety kit (4WD campervan rentals only) are included in the Britz Bonus Pack for campervans.

Britz strongly advises all 4WD customers venturing into remote areas of Australia to carry a 4WD outback safety kit, which includes a satellite safety beacon. The beacons can be activated in emergency situations to alert rescue authorities.

STAMP DUTY AND ADMINISTRATION FEE
A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs.  Britz reserves the right to amend the stamp duty and administration fee upon Government intervention. 

Note the 2.5% stamp duty and administration fee is included in the Britz Bonus Pack.

RENTAL DURATION

2WD AND 4WD CAMPERVANS
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours unless arranged otherwise.
• Minimum rental period is 5 days, with the exception of one-way hires which are subject to a 7 day minimum hire requirement.
• Rentals collecting in the following dates will have a minimum hire requirement of 7 days: 

All rentals between the 15 December and 5 January 
4 and 6 berth rentals from Sydney with a collection date between 4 and 11 October (these dates are subject to change) 
4 and 6 berth rentals from Melbourne with a collection date between 13 and 18 October (these dates are subject to change).
 • Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

ROOKIE 
• The Rookie is available to and from Melbourne, Sydney, Brisbane and Cairns. 
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours unless arranged
otherwise. 
• Minimum rental period is 3 days, with the exception of one-way hires, which are subject to a 10-day minimum hire requirement.
• Minimum rental periods are subject to change during peak periods.  
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. 
The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily  fee of AU$150 in addition to the daily rate. 

ROAD RESTRICTIONS
• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads to recognised campgrounds and the roads on Kangaroo Island (South Australia).
• 4WD campervans and cars can also be driven on recognised unsealed roads.
• 4WD vehicles may only travel to the following areas with the written permission of Britz (please contact the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the plenty highway and Gibb River Road. 
• Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the month of December of May and the Telegraph section of the road to Cape York.

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to AU$550 may apply.

BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), or the bonus pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the bookings are not alreay travelling or travelled..

Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.
Longer-term discounts must be requested at the time of booking.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Britz bonus pack if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Britz bonus pack will apply. If combining a vehicle hire with another Britz vehicle that has a more expensive bonus pack or excess reduction option, the more expensive bonus pack/excess reduction maximum cost is applied. In the instance where a Britz hire is being combined with a Maui hire and the packages have either the bonus pack or the premium pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable. Special rates may be available for hires of more than 50 days upon application. Contact reservations for more information.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to reservations.

ONE-WAY RENTALS(Does not apply to the Rookie):
• One-way rentals are available between all branch locations, the exception is one-way rentals into or out of Tasmania for all 4WD vehicles, these are on request.
• Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
• A one-way rental fee of AU$220 is charged.
• The one-way fee if applicable is charged per hire.

 ONE-WAY RENTALS - ROOKIE
• One-way rentals are available between Melbourne, Sydney, Brisbane and Cairns.
• Minimum rental period for one-way hires is 10 days. Shorter hires may be available on application only.
• There is no one-way rental fee.  

RENTALS IN BROOME
A remote location fee of AU$450 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable.

TRANSFERS
Britz clients will need to make their own way to and from the Britz branch, at their own expense.
 
AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire (Campervans) or 8.5% of the total hire cost (per 4WD Car) will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.

INFRINGEMENTS
Britz reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.

CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to AU$100 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$100, Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

CANCELLATION POLICY
The booking deposit is non-refundable. In addition to forfeiting the deposit, the following charges apply:
Cancellation 25 days + prior to pick-up date - no further charges
Cancellation 10 to 24 days prior to pick-up date - 20% of Gross Rental, (minimum AU$250)
Cancellation less than 10 days prior to pick-up date - 50% of Gross Rental
No-show - 100% of Gross Rental

• If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.

TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

IMPORTANT
Britz reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart,Melbourne, Perth, Sydney.
• Note the Rookie is available from Melbourne, Sydney, Brisbane and Cairns only.
• Daily from 0800 to 1630 hours.
• Open all public holidays except Christmas Day the 25th of December, when all Britz branches are closed.
• Britz requests that clients collecting or returning their vehicle to be in the office by 1600 hours.
• Vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply. Please contact reservations in advance to discuss.

DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or upgrades to the vehicle design made by the manufacturer.

Britz Campervan Rentals AU insurance

Insurance (for travel before 1 April 2009)

All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$7,500 (“the excess”) or AU$1,800 ("the excess" in the case of the rented vehicle being the Britz Rookie) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Britz are successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void. 

This AU$7,500 excess or the AU$1,800 excess (AU$1,800 excess applicable to the Britz Rookie only) can be reduced, in most circumstances, by the purchase of excess reduction option 1(not available if the rented vehicle is the Britz Rookie), excess reduction option 2 or the no worries cover option.

Excess Reduction Option 1
If you buy this policy your vehicle excess will reduce as follows:

2WD: AU$2,500
4WD: AU$2,500

When excess reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Excess Reduction Option 2
If you buy this policy your vehicle excess will reduce as follows:

Rookie 2WD          NIL
2WD                        NIL
4WD                        AU$440

When excess reduction 2 has been purchased, the hirer will have no excess at all for 2wd vehicles with the exception of the ‘exclusions’. 

In the event of the vehicle hired being a 4wd the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. 

Note: Excess Reduction Option 2 is included in the Britz Bonus Pack

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.

Note the No Worries Cover Option is included in the Britz Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.

TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
    a) any vehicle submersion
    b) creek or river crossing
    c) driving through low plain flooded areas
    d) beach driving
3. Personal belongings. Britz recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.  

VEHICLE SECURITY DEPOSIT#
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

# In the USA a vehicle security deposit is referred to as the “deductible”. 

All debited bonds are subject to a 1.75% credit card administration fee  in addition to the bond amount when the credit card used is either Visa or Master Card.. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.

If an Excess Reduction Option is not selected, the security deposit is AU$7,500 or AU$1,800 if the rented vehicle is the Rookie payable by credit card.

The AU$7,500 or AU$1,800 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$2,500. (not applicable to the Britz Rookie).
The AU$2500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Bonus Pack the security deposit is AU$220 for 2WD vehicles or $AU440 for 4WD vehicles. 

Insurance (for travel after 1 April 2009)

Adelaide depot

Address: 376 Sir Donald Bradman Drive , Brooklyn Park , Adelaide , South Australia (S.A) , AU

Please take a taxi from the airport to the Depot which is 1.1km from the international airport. A typical taxi fare is $3.00AUD.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 September - 30 April: 7:30am - 4:00pm
1 May - 31 August: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Alice Springs depot

Address: Cnr Stuart Highway & Power Street , Alice Springs , Northern Territory (N.T) , AU

Please take a taxi from the airport to the Depot which is 19km from the international airport. A typical taxi fare is $30.00AUD.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 November - 30 April: 10:00am - 4:00pm
1 May - 31 October: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Brisbane depot

Address: 647 Kingsford Smith Drive , Eagle Farm , Brisbane , Queensland (QLD) , AU

Please take a taxi from the airport to the Depot which is 6km from the international airport. A typical taxi fare is $13.00AUD.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 September - 30 April: 7:30am - 4:00pm
1 May - 31 August: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Broome depot

Address: 10 Livingstone Street , Broome , Western Australia (W.A) , AU

Please take a taxi from the airport to the Depot which is 5km from the international airport. A typical taxi fare is $10.00AUD.


Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 November - 30 April: 10:00am - 4:00pm
1 May - 31 October: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Cairns depot

Address: 411 Sheridan Street , Cairns , Queensland (QLD) , AU

Please take a taxi from the airport to the Depot which is 4km from the international airport. A typical taxi fare is $8.00AUD.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 November - 30 April: 10:00am - 4:00pm
1 May - 31 October: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Darwin depot

Address: 17 Bombing Road , Winnellie , Darwin , Northern Territory (N.T) , AU

Please take a taxi from the airport to the Depot which is 10km from the airport. A typical taxi fare is $14AUD.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 November - 30 April: 10:00am - 4:00pm
1 May - 31 October: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Hobart depot

Address: 1 Gatty Street , Hobart Airport, Cambridge , Hobart , Tasmania (TAS) , AU

The Depot is located at the Hobart International Airport.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 September - 30 April: 7:30am - 4:00pm
1 May - 31 August: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Melbourne depot

Address: Central West Business Park, Building 24 , South Road, Braybrook , Melbourne , Victoria (VIC) , AU

Please take a taxi to the branch which is approx 25.3km and costs around AU$45.00.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 September - 30 April: 7:30am - 4:00pm
1 May - 31 August: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Perth depot

Address: 471 Great Eastern Highway , Redcliffe , Perth , Western Australia (W.A) , AU

Please take a taxi from the airport to the Britz Depot which is 11km from the international airport. A typical taxi fare is $18.00AUD.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 September - 30 April: 7:30am - 4:00pm
1 May - 31 August: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm

Sydney depot

Address: 653 Gardeners Road , Mascot , Sydney , New South Wales (N.S.W) , AU

Please take a taxi from the airport to the Depot which is 7.5km from the international airport. A typical taxi fare is $15.00AUD.

Operating hours
Mon-Sun 0800-1630
Open 364 days a year.
Closed 25th Dec
All pick ups and drop offs must be made between 8am and 4.00pm.
After 1 Apr 2008 vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply.

Operating Hours:(Valid from 1st April 2009 to 31 March 2010)
1 September - 30 April: 7:30am - 4:00pm
1 May - 31 August: 10:00am - 4:00pm
Britz requests that clients collecting or returning their vehicle to be in the office by 15:30pm